Bitrix24: telephony + CRM + AI
Calls via MANGO, UIS, Voximplant, Asterisk or native Bitrix24 telephony → facts in the deal card → task and follow-up. Built on top of BitrixGPT, not instead of it.
Business automation
Telephony + CRM + AI: one sales operating loop
Performer: Павел Стасиньский
Calls, chats, CRM and automatic next actions — one product. Bitrix24/amoCRM or the Yandex Cloud stack (SpeechKit, YandexGPT) — built for your infrastructure. Pilot from €3,000.
Describe the process or integration — we reply within 4 business hours. After a 30-minute call we send a preliminary plan and budget range within 24 hours.
The call ends, and whatever the rep heard stays in their head. At best, CRM gets a rushed one-line comment. We wire calls, chats and CRM into one loop: the conversation gets analyzed, the facts land in the deal card, and a follow-up task gets created automatically.
This isn't another bot or a standalone call-analytics tool. Analyzing the conversation is just the first step — next comes the CRM update, a task for the rep, and a lost-deal report, with nothing copied by hand.
If you're on Bitrix24: BitrixGPT already drafts messages and summaries inside the portal — that stays. We build what's missing: telephony, 1C, warehouse, documents, your own qualification rules, and actions outside the portal.
If you run on Yandex Cloud (or are open to it) — we build the same loop on Yandex tools: speech recognition via SpeechKit/SpeechSense, analysis and summaries via YandexGPT, with the facts landing in your CRM (Bitrix24, amoCRM, or your own). Useful if a Russian cloud and 152-FZ compliance matter to you.
Ready-made scenarios for small and mid-size teams: qualifying new leads, reactivating the old base, call quality control, auto tasks and follow-ups, a lost-deal report.
We start with one channel — a 2–4 week pilot. The full loop is from €3,000. The commercial package and Bitrix24 landing are in the related links below.
Typical problems
- The call ends, and whatever the rep heard stays in their head, not in CRM
- You bought a bot, call analytics and CRM separately, and the loop never closed
- BitrixGPT drafts text and summaries inside the portal but doesn't know your telephony, 1C or qualification rules
- Follow-ups slip, the old base stays cold, and the manager is the last to hear about a lost deal
What you get
- Telephony (MANGO, UIS, Voximplant, Asterisk, native Bitrix24) wired to CRM
- AI: intent classification, summaries, facts written into the deal card
- Auto tasks, follow-ups, escalations and a lost-deal report
- Layer on top of BitrixGPT: 1C, telephony, documents, proposals and your own business logic
- The same loop on the Yandex Cloud stack: SpeechKit/SpeechSense for speech recognition, YandexGPT for analysis and summaries
How we solve it
Yandex: telephony + CRM + AI
SpeechKit/SpeechSense transcribes the call, YandexGPT analyzes and summarizes it — the same facts and tasks land in your CRM. The whole loop on the Yandex Cloud stack.
Typical impact
−40–80%
manual work in the target process
2–8 wks
to first production release
3–6 mo
payback on a typical project
Package
Service details
AI sales loop
Bitrix24 / amoCRM with telephony and AI — lead qualification, call summaries, tasks, follow-up and lost-deal reports.
| Price | from €3,000 |
|---|---|
| Timeline | 21 days |
| Format | Fixed estimate · remote delivery |
| Deliverables | Telephony, chats, CRM and automatic next actions — one product, not separate bots. |
Case studies
Yandex Telemost Agent — AI for meetings and sales
Automatic meeting summaries in CRM
Teams save time, process meeting outcomes faster, retain agreements and improve client follow-through and sales quality.
Special offer for small businessBitrix24 deals kanban: Kwork orders in one funnel with stages and amounts
Kwork orders land in the Bitrix24 funnel automatically
Marketplace → CRM contour demo — no ready-made connector
Screenshot of a live funnel on the portal
A live CRM funnel: orders show on the board with stages and amounts; the team runs follow-up in Bitrix24 instead of copying from the marketplace. Priced as a special offer for small business.
Special offer for small business
Trust
Reviews from Yandex
Public feedback from Yandex Services — same performer profile as the feed.
“Невероятный специалист. Откликнулся сразу, на протяжении всего процесса был на связи, работа выполнена качественно в минимальные сроки.”
“Павел — ас своего дела! Всё на высшем уровне, всегда на связи, оперативно отвечал на вопросы. Чувствовалось, что ему важен результат.”
FAQ
- How is this different from call analytics?
- Analytics is the input. The product closes the loop: CRM fields, task, follow-up, escalation and a lost-deal report.
- Do you compete with BitrixGPT?
- No. BitrixGPT covers text and basic in-CRM scenarios. We extend it with telephony, 1C, documents, qualification rules and actions outside the portal.
- What if we're on Yandex Cloud instead of our own telephony?
- We build the loop on Yandex tools: SpeechKit/SpeechSense transcribes the call, YandexGPT analyzes and summarizes it, and the facts land in your CRM. A good fit if a Russian cloud and 152-FZ compliance matter.
- Which telephony stacks?
- MANGO Office, UIS, Voximplant, Asterisk and native Bitrix24 telephony — we connect what you already use. Or speech recognition via Yandex SpeechKit if that's your stack.
- Where should an SMB start?
- One channel (inbound calls or chats) and one scenario: lead qualification or quality control. Then reactivation and lost-deal reporting.
- Where is the commercial package?
- AI sales loop from €3,000. You can start with call logging into CRM without the AI layer. Package and Bitrix24 landing links are in the related section below.