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Knowledge

Corporate knowledge base

Single source of truth for support and staff — search + AI with citations and ACL.

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Corporate knowledge base is not wiki for its own sake. Structured content + search + AI assistant with citations reduces L1/L2 load. Bober AI Systems builds KB for IT, HR, sales enablement and customer support.

Kaspersky AI assistant — reference: private LLM, RAG on product docs, guardrails, feedback when answer fails.

Content lifecycle: owner → draft → review → publish → auto re-index. Stale content flagged by age and thumbs-down.

Role ACL: sales does not see HR, support sees customer-facing articles. Retrieval filters at query time.

Integrations: suggest article on ticket create, Telegram bot for employees.

MVP 4–8 weeks. Budget from €4,000. Discovery identifies content debt first.

Knowledge chaos

  • —Policies in Confluence, PDFs on SharePoint, answers in Telegram chats
  • —New hires learn from colleagues for months
  • —Support gives inconsistent answers
  • —Document updates do not reach frontline

Output

  • —Ingestion pipeline from all source systems
  • —Search UI + AI assistant with citations
  • —Content publish and review workflow
  • —Analytics: top queries, gaps, deflection

Phases

01

Content audit

Sources, quality, owners, duplication.

02

Platform

RAG stack or KB SaaS hybrid, ACL model.

03

AI layer

Assistant, suggested replies, feedback.

04

Adoption

Champions, metrics, content SLA.

KB architecture

  • —Sources sync: Confluence, Drive, CRM macros
  • —Canonical store + vector index
  • —Search API (keyword + semantic)
  • —Assistant UI: web, Telegram, ticket sidebar
  • —Analytics pipeline

Impact

−35%

L1 ticket volume

−50%

onboarding time to productivity

1 source

of truth for frontline answers

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FAQ

Confluence enough?
Often start there. AI adds semantic search + assistant.
Who writes content?
Your SMEs. We provide templates and workflow.
Multilingual KB?
Separate collections or translate pipeline.
Customer vs internal?
Separate indexes and ACL.
Measure ROI?
Ticket deflection, CSAT, time-to-answer.
Like Kaspersky?
Same RAG + private LLM pattern, your domain docs.
Budget?
From €4,000.

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Single source of truth for support and staff — search + AI with citations and ACL.