Audit & ROI
We map the current process, loss points, and calculate impact before development starts.
Business automation
Customer support automation
Ticket intake, first-line chatbot, and routing — less manual work for your support team.
Support automation starts with a map of inbound channels and repeat questions.
We connect messengers, email and CRM, add a bot for routine cases, and keep complex issues with humans.
AI accelerates support — it does not replace your team.
Typical problems
- Tickets get lost across email, Telegram and phone
- Repetitive questions burn operator hours
- No single customer conversation history
- Managers cannot see SLA bottlenecks
What you get
- Unified intake with routing
- First-line chatbot / AI assistant
- CRM and knowledge-base integration
- SLA and escalation dashboard
How we solve it
Architecture & integrations
We design workflow, CRM/ERP/API links, and an AI layer only where it delivers measurable value.
Delivery & handover
Production launch, documentation, team training, and optional SLA support.
Typical impact
−40–80%
manual work in the target process
2–8 wks
to first production release
3–6 mo
payback on a typical project
Package
AI implementation
Architecture, LLM integration, CRM/messenger connectors, production deployment, and team handover.
Service details
FAQ
- Will a bot replace agents?
- No. Bots handle 40–70% of routine questions. Complex cases escalate with full context.
- Which channels do you support?
- Telegram, WhatsApp, website, email, Bitrix24, amoCRM — based on your stack.
- How long does delivery take?
- First-line pilot: 2–4 weeks. Full CRM + SLA setup: 4–8 weeks.
Related solutions
Contact
Discuss your project
Describe the process or integration — we reply within 4 business hours.