Process audit
Interviews with process owners, flow mapping, time and money loss points. ROI calculation for 2–3 automation scenarios.
Business process automation starts with a map of how work actually flows through CRM, email, messengers and spreadsheets — not with picking a platform. Without that map, any rollout becomes shelfware your team works around.
We work as an external automation department: audit and ROI first, then integration architecture, then production launch with team handover. We add AI only where it removes manual work — not for buzzwords.
Typical project: 4–12 weeks, fixed scope, milestone delivery. Integrations with amoCRM, Bitrix24, 1C, Telegram, documents and internal APIs.
When you need this
- Teams duplicate the same steps across CRM, email and spreadsheets
- Processes depend on specific people
- You need implementation, not another SaaS shelfware
Deliverables
- Process map and automation points
- CRM, ERP, messenger and document integrations
- Production launch, monitoring and handover
How we solve it
Architecture & roadmap
Stack selection: workflow, CRM, integrations, AI layer. Fixed scope, timeline and estimate before development.
Implementation & handover
Development, testing, production deploy, documentation and team training. Monitoring and SLA on request.
Typical impact
−40%
manual operations in the target process
2–4 wks
to first production release
3–6 mo
payback on typical enterprise projects
Package
Business process automation
Process audit, automation setup, CRM and document integrations, team training.
Service details →Featured case
ELIA Suite — proposal automation
Commercial proposals took 45 minutes per deal.
CRM + approval workflow + PDF/XLSX generation from templates.
2 minutes per proposal, +32% quote→order conversion, ROI in 4 months.
Case studies
ELIA Suite — изолированные воркспейсы
+32% конверсия quote→заказ
15 воркспейсов без пересечения данных. 87% техзапросов через автоматизацию, −40% нагрузки на SAV, +32% конверсия quote→заказ. ROI за 4 месяца.
View case study →
Yandex Telemost Agent — ИИ для встреч и продаж
Автоматические итоги встреч в CRM
Команда экономит время, быстрее обрабатывает итоги встреч, не забывает договорённости и повышает качество сопровождения клиентов и продаж.
View case study →FAQ
- Where to start with business process automation?
- Audit one high-pain process: sales, documents or approvals. Output is a map, ROI and priorities — not immediate development.
- Do we need a BPM platform?
- Not always. CRM + workflow + integrations is enough for many cases. We recommend BPM only for complex approval chains and audit requirements.
- Can we do it without AI?
- Yes. Most projects start with integrations and workflow. AI is added when it delivers measurable gain — e.g. in documents or support.
- What budget?
- Audit from €1,500. Implementation from €4,000 depending on integrations and process count.
- Remote delivery?
- Yes. Moscow, Russia & CIS. NDA, on-prem and compliance — on request.
Contact
Discuss your project
Describe the process or integration — we reply within 4 business hours.