Inventory
Which documents, where stored, owners, update frequency.
A corporate knowledge base is not a checkbox wiki. It is one place for policies, FAQ and documents with search and AI answers citing sources.
Typical symptoms: new hires take months to self-serve, same questions in chats, docs in Confluence, Drive and email at once.
We index documents, configure search and connect assistants for employees or clients — with source citations, not hallucinations.
Symptoms
- New hires take months to onboard
- Same questions repeated across teams
- Docs scattered across tools
Outcome
- Document indexing and smart search
- AI answers with source citations
- CRM and messenger integration
Knowledge base stages
Indexing & search
Ingestion, chunking, vector search, role-based ACL.
Assistant
Employee chat: answer + link to document paragraph. Telegram, Bitrix24, website integration.
Impact
−50%
repetitive support questions
2 wks
new hire self-service ramp
24/7
policy access
Package
AI implementation
Architecture, LLM integration, CRM/messenger connectors, production deployment, and team handover.
Service details →Featured case
Kaspersky AI Assistant
Consultants spent time searching product documentation.
RAG assistant with expert escalation.
Faster typical cases, consistent answers.
Knowledge base FAQ
- Confluence or custom?
- Depends on volume and AI requirements. Often we add search and RAG layer on existing stores.
- On-prem?
- Yes. Models and indexes in your perimeter.
- How to update documents?
- Auto-sync from SharePoint, Confluence, Drive or manual upload with versioning.
Contact
Discuss your project
Describe the process or integration — we reply within 4 business hours.