Your customers’ languages — usually Russian, multilingual on request.

Yes — a common channel in RU/CIS.

How do you measure impact?

Auto-resolve rate, first response time, escalations, CSAT.

Business automation

FAQ and knowledge assistant

FAQ and knowledge assistant: faster customer answers, less load on agents.

FAQ and knowledge assistant reduces human load via routine scenarios.

Complex cases stay with agents with full context.

We deploy on your channels without yet another admin panel.

Typical problems

—Ticket volume grows faster than headcount
—Routine questions fill half the shift
—Escalations without context
—No first-line metrics

What you get

—First-line scenarios
—Channel integrations
—Context-rich escalation
—Closure and CSAT reporting

How we solve it

01

Audit & ROI

We map the current process, loss points, and calculate impact before development starts.

02

Architecture & integrations

We design workflow, CRM/ERP/API links, and an AI layer only where it delivers measurable value.

03

Delivery & handover

Production launch, documentation, team training, and optional SLA support.

Typical impact

−40–80%

manual work in the target process

2–8 wks

to first production release

3–6 mo

payback on a typical project

Package

AI implementation

Architecture, LLM integration, CRM/messenger connectors, production deployment, and team handover.

Service details

FAQ

Which languages?: Your customers’ languages — usually Russian, multilingual on request.
Telegram?: Yes — a common channel in RU/CIS.
How do you measure impact?: Auto-resolve rate, first response time, escalations, CSAT.

Discuss your project

Describe the process or integration — we reply within 4 business hours.