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Voice AI

Next-gen voice assistants and IVR: contextual understanding, CRM actions, seamless operator handoff.

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Voice AI combines speech recognition, language model and synthesis into an assistant that dialogues, runs scenarios and transfers to humans with full context. Bober AI Systems builds voice agents for sales, support and internal helpdesk.

Yandex Telemost Agent case shows multi-modal approach: voice + chat + actions. Call center scenario: lead qualification, order status from 1C, callback scheduling.

STT/TTS chosen for Russian and data residency: Yandex SpeechKit, SaluteSpeech, Whisper in private cloud. Latency budget is critical for UX.

Agent backend shares LangGraph stack with text agents: tools, RAG, confirmed CRM writes. One logic across channels.

Pilot on one line: 4–6 weeks. Budget from €5,000 with telephony integration.

ROI: containment rate, average handle time, CSAT. Without metrics voice projects do not scale.

Classic IVR problems

  • —Press-1 menus fail on non-standard requests
  • —Long operator wait times at peak hours
  • —Voice channel disconnected from CRM — repeated questions
  • —Foreign cloud STT/TTS — compliance risk

Output

  • —Voice pipeline: STT → agent/LLM → TTS
  • —Telephony integration (Asterisk, Voximplant, Mango)
  • —CRM logging: summary, intent, follow-up task
  • —Latency, ASR accuracy, containment monitoring

Phases

01

Scenarios & KPI

Intents, escalation rules, baseline AHT and cost per call.

02

ASR/TTS tuning

Domain vocabulary, punctuation, barge-in handling.

03

Agent logic

Dialog graph, slot filling, CRM/ERP tools.

04

Pilot & scale

A/B with operators, gradual traffic increase.

Voice stack

  • —SIP/WebRTC → telephony → media server
  • —Streaming STT → agent API (LangGraph)
  • —Streaming TTS to caller
  • —CRM: call log, transcript, structured fields
  • —Analytics: containment, latency, intents

Impact

−30%

L1 operator load

<800ms

target turn latency

24/7

routine request handling

Related case studies

Yandex Telemost Agent — ИИ для встреч и продаж

Yandex Telemost Agent — ИИ для встреч и продаж

Автоматические итоги встреч в CRM

1С · Bitrix · YandexGPT · JavaScript

Команда экономит время, быстрее обрабатывает итоги встреч, не забывает договорённости и повышает качество сопровождения клиентов и продаж.

300 000 ₽

View case study →

FAQ

Whisper or cloud?
Whisper on-prem for NDA. SpeechKit for quality/latency balance in RU.
Call recording?
With consent, retention per policy and local law.
Operator handoff?
Warm transfer with transcript and CRM pop.
Outbound?
Possible for reminders — compliance required.
Multilingual?
RU primary. EN per STT model.
Telephony?
Voximplant, Mango, Asterisk — we integrate yours.
Budget?
From €5,000 pilot line.

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Next-gen voice assistants and IVR: contextual understanding, CRM actions, seamless operator handoff.